Support
How can we help?
Contact our team or open a support ticket. We reply by email to [email protected].
Support hours
09:00 – 16:00 WIB
Monday – Friday (weekdays only)
Outside these hours, tickets are still accepted and will be handled on the next business day.
Contact
- Email: [email protected]
- Website: onlinetoolbase.net
- Timezone: Asia/Jakarta (WIB)
Billing, cancel & refunds
- Please contact us before opening a dispute with your bank. We can cancel your subscription anytime. Refunds are only available within 72 hours (3×24h) of purchase, to the original payment method.
- Cancel anytime from Settings after login, or by ticket here.
- Bank chargebacks may add fees and delays; a direct refund is usually faster and safer for both sides.
- Payment processing fees charged by the network may not be returned (industry standard).
Before you write
- Include your account email if you are logged in
- Describe the issue and steps to reproduce
- Billing questions: mention your plan (Free / Pro / Business)
Create a ticket
Your message will be sent to our support team.